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Customer Information

Returns & Cancellations

Clear support information for handmade and custom-made BloomyCocoon gifts.

Cancellations

If you need to cancel, please message BloomyCocoon on WhatsApp as early as possible. Because every custom piece is made by hand, the 50% advance becomes non-refundable once making has begun.

If an item arrives damaged

Please contact BloomyCocoon within 48 hours of delivery with clear photos and an unboxing video. Once reviewed, we will arrange the most suitable support, such as a repair or replacement where feasible.

Care after delivery

Damage caused after delivery through normal use, improper handling or storage is not covered. You can find gentle handling guidance in our Crochet Care Guide.

We are here to help

Share your order details and clear photos on WhatsApp so we can review your concern personally.

Contact on WhatsApp